Always ready to assist you

Our WMV-service department is available during normal office hours by phone or e-mail. Our special departments deal with requests concerning spare parts or service operations related to all WMV-plants and engines.

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After Sale Service

We strive for perfection and want our customers to be 100% content with their WMV-plants and engines. We are your partner also „after sales“, in the case of refurbishment and extension of your plant as well as for the provisioning with the fitting spare parts. The easy access to your original files helps us to facilitate this service.

 

We are also able to supply spare parts for our older plants that have been running for more than 40 year now. We have stocked most parts and can deliver them on short notice or help having them delivered rapidly from our supplier. If a part is not deliverable any more we suggest an alternative. We organise the worldwide delivery or send them with a courier service if necessary.

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Reliable maintenance

In order to avoid an unplanned shutdown of your plant we recommend regular maintenance. The condition of your plant is evaluated by our skilled staff who are there to give you useful advice.

 

However should your plant fail to operate, we support you with maintenance. Special appointments for accident prevention can be organized individually.

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Global 24 hrs-service

Our global service is available during 24 hours.  Our employees of the software department shift their on-call duty every week.

 

We can guarantee remote maintenance around the world for all our customers for 24 hours through internet and modem. This applies especially for those maintenance service operations that can be diagnosed and repaired through remote service. (e.g. malfunctioning of  the process flow).

 

 

If the problems are related to mechanic defects, a new spare part, on site technical operation, the department in charge will be informed without delay, latest the next day in order to correct the default.

 

A spare part can be dispatched by taxi, courier service or self-collector, availability provided.

 

PHONE: +49/ 2292- 952 0

 

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