Customer Service
On-site or remote – Our Customer Service makes it possible.
Even after the WMV plant has been commissioned, we remain a strong partner at our customers’ side. Our worldwide customer service is there for you.
We support you in maintaining and further developing the quality of your WMV systems, even years after your investment. Take advantage of our customer service so that you can achieve long-term efficient and competitive production conditions and ensure that everything runs smoothly. Contact us and let us know where and how our service team can support you. We want everything to run smoothly.
Remote diagnosis – efficient & fast
Our software experts connect remotely to your facility & can respond in real-time. If necessary, a structured error analysis takes place, which is concluded with the elimination of the problem. The WMV ticket system supports the entire process. Why? To directly find the technically correct contact person for you who can help immediately.
Your benefit:
- Quick localisation & rectification of the fault through online remote access
- Increased machine availability and productivity
- Knowledge transfer
- Reduction of on-site service visits
- Our customer service is there for you around the clock
The 24 hour remote maintenance contract
If you would like to take full advantage of this service, we are happy to offer you our 24-hour remote maintenance contract. More and more customers are already using this service to keep their systems available as a preventive measure.
Signing the remote maintenance contract brings you further advantages:
- Preconfigured router
- Support during commissioning at your premises
- Training your employees on the router
- Advice and support for queries
- WMV hosts standard server including all necessary updates
- ¼ annual update of your router
Production downtime? We are there immediately!
From fault diagnosis to troubleshooting, we are at your side with our specialists day and night: with a remote maintenance contract 24/7 around the globe. Our customer service will help you.
Maintenance – UVV inspection
Keep the value and functionality of your WMV system at a high level. Our service technicians regularly visit you on-site and carry out a system inspection including UVV testing.
These preventive maintenance measures help you to minimise unplanned downtimes and thus increase your system availability and profitability.
Please feel free to ask for details of our service contracts.
Repair
Even with regular maintenance and servicing of your system, components and parts can fail due to intensive use and require repair or complete replacement. In these cases, our service technicians are on-site as quickly as possible.
The advantage to you is that all components of our systems (from electrics to mechanics) were developed and manufactured together with you in our company. This means that you have the best components in your system. If the worst comes to the worst, we know exactly what is needed.
Do you have any questions about WMV customer service?
We are happy to help you, please write to us.
Additional services offered by WMV
Spare parts
Our spare parts specialists will provide you with expert advice so that you receive the right spare part as quickly as possible. Learn more about quality, availability, and WMV spare part recommendations.
Training courses
Unlock the full potential of your WMV system. We provide you with the necessary WMV expertise in a practical manner and under production conditions in our technical center. In addition, we also offer you our lean production expertise.
Modernization
A long plant life cycle and technological developments do not have to be a contradiction.
Take a look at how we can bring your aging plant up to the latest standards:
