Customer Service
We want everything to run smoothly
Even after the commissioning of the WMV system, we remain at our customers’ side as a strong partner.
Our worldwide customer service is there for you.
On-site or remote – Our Customer Service makes it possible.
We support you in maintaining and further developing the WMV plant quality even years after the investment has been made.
Take advantage of our Customer Service so that you can permanently realise efficient and competitive
production conditions and everything runs well.
Contact us and let us know where and how our service team can support you:
Remote diagnosis – efficient & fast
Our software experts connect remotely to your facility & can respond in real-time. If necessary, a structured error analysis takes place, which is concluded with the elimination of the problem. The WMV ticket system supports the entire process. Why? To directly find the technically correct contact person for you who can help immediately.
Your benefit:
- Quick localisation & rectification of the fault through online remote access
- Increased machine availability and productivity
- Knowledge transfer
- Reduction of on-site service visits
- Our customer service is there for you around the clock
The 24 hour remote maintenance contract
If you would like to make full use of this service, we are happy to offer you our 24-hour remote maintenance contract. More and more customers are using this to keep their systems available as a preventive measure.
With the conclusion of the remote maintenance contract, there are further advantages for you:
- Preconfigured router
- Support during commissioning in your company
- Briefing of your employees on the router
- Advice and support in case of queries
- WMV hosts standard servers incl. all necessary updates
- ¼ annual update of your router
Production downtime? We are there immediately!
From fault diagnosis to troubleshooting, we are at your side with our specialists day and night: with a remote maintenance contract 24/7 around the globe. Our customer service will help you.
Maintenance – UVV inspection
Keep the value and functionality of your WMV system at a high level. Our service technicians regularly visit you on-site and carry out a system inspection including UVV testing.
These preventive maintenance measures help you to minimise unplanned downtimes and thus increase your system availability and profitability.
Please feel free to ask for details of our service contracts.
Repair
Even with regular maintenance and servicing of your system, components and parts can fail due to intensive use and require repair or complete replacement. In these cases, our service technicians are on-site as quickly as possible.
The advantage to you is that all components of our systems (from electrics to mechanics) were developed and manufactured together with you in our company. This means that you have the best components in your system. If the worst comes to the worst, we know exactly what is needed.
Have we made you curious?
We want everything to run smoothly. Then we would be pleased if you contacted us:
Spare parts
Our spare parts specialists will advise you competently so that you receive the right spare part as quickly as possible. Find out more about quality, availability and WMV spare parts recommendations:
Training
Explore the full potential of your WMV system. We provide you with the necessary WMV know-how in a practical manner and under production conditions in our technical centre. In addition, we also offer to you our lean production expertise. Learn more about our training offers:
Modernisation
A long plant life cycle and technological developments
do not have to be a
contradiction in terms.
Take a look at how we can bring your aging plant up to the latest standards:
Do you have questions about WMV customer service or another service topic?
We will be happy to help you, please write to us.
+49 2292 952-0
service(at)wmv.com
Our hotline with callback service:
Monday – Friday | 08:00 a.m. – 04:00 p.m.
Address:
WMV Apparatebau GmbH
Präsidentenbrücke 3
51570 Windeck
Germany
